01. Who is responsible for your information?
HEAL (Heal with Geetha) is Geetha Elangovan’s independent counselling and well-being practice in Kozhikode, Kerala, India. This policy explains how information is handled when you use healwithgeetha.com, enquire about a session or receive related communications.
For privacy questions, corrections or concerns, contact admin@healwithgeetha.com. Please share only what is needed to identify your request.
02. What information do we collect?
- Enquiry details: your name, email, mobile number, preferred language, session mode and availability. Location, age, gender and marital status are optional fields.
- Appointment and payment records: agreed session type, date, duration, fee, payment status and transaction reference. UPI payments take place in your payment app; this site does not request your UPI PIN, OTP or banking password.
- Private practice records: client contact profiles, session history and notes Geetha records as part of providing support.
- Optional feedback: your rating and comments if you choose to respond after a session.
- Technical information: hosting and security systems may process IP addresses, request times, browser information and error logs to deliver the site and limit abuse.
The enquiry form is for arranging a conversation. Please do not enter detailed health histories or sensitive information about yourself or someone else in the availability field or feedback form.
03. How do we use it?
Information is used to respond to your enquiry, discuss suitable support, agree appointments and fees, verify payment, maintain practice records, arrange online sessions and send relevant updates. It also helps prevent duplicate submissions, protect the website and resolve support requests.
Submitting an enquiry does not confirm an appointment. Geetha contacts you personally before a session is agreed. Information is not sold or used to target advertising.
04. Session privacy and confidentiality
Enquiries, private feedback and practice notes are not public website content. Access to practice records is restricted through the protected admin desk, which requires the approved account and authenticator verification. Private notes are not included in payment emails, calendar invitations or public pages.
Confidentiality is subject to applicable professional and legal responsibilities. If disclosure is required by law or necessary to address a serious safety concern, relevant information may need to be shared with an appropriate person or authority. Geetha will discuss the scope and limits of confidentiality as part of arranging support.
A private feedback submission does not give permission to publish it as a testimonial. Identifiable testimonials require separate permission.
05. Service providers and online appointments
The practice uses the following services to operate the website and appointment flow:
- Netlify: website hosting, backend functions and scheduled tasks.
- Supabase: storage of enquiry, client, appointment, payment-reference and feedback records, plus admin authentication.
- Google Workspace: email delivery, Calendar invitations and Google Meet appointments.
- Your UPI app and payment network: processing a payment you choose to make.
Google receives the email and appointment information needed to deliver messages and calendar invitations. A Calendar event includes appointment time and, for online appointments, a meeting link. Use an email and calendar account you are comfortable receiving these details in; people with access to those accounts may see them.
Providers may process information outside India. Their own privacy and security terms also apply. Read the Netlify privacy statement, Supabase privacy policy and Google privacy policy for information about those services.
06. Email, reminders and feedback choices
With the contact permission given in the enquiry form, Geetha may call or email about your enquiry. Appointment-related email can include payment instructions, confirmations, Google Calendar invitations, reminders, changes and cancellations. Keep your contact details up to date.
The feedback-request checkbox is selected by default. You may untick it before submitting an enquiry, or email Geetha to withdraw permission for future optional feedback requests. Choosing not to give feedback does not affect the support you receive. Essential appointment communications may still be needed.
Feedback links expire, but expiry of a link does not delete a response already submitted. Feedback is voluntary and is not published automatically.
07. Browser storage and external resources
Some booking-preview pages use browser session storage to carry information between steps. Admin sign-in stores the website’s authentication session in browser local storage for up to seven days so verification can be remembered on that browser. Google provider tokens are excluded from that storage. Private client records are kept in memory rather than saved as a persistent client-record cache, and the desk hides them after 15 minutes of inactivity. Avoid shared devices when handling sensitive information and sign out when finished.
The public site currently uses no advertising pixels or marketing analytics scripts. Fonts are loaded from Google Fonts, which involves a request from your browser to Google. External services may use their own cookies or storage when you open them. Your browser settings let you manage stored site data.
08. Retention, corrections and deletion requests
Practice records are retained according to the need to provide ongoing support, maintain appropriate records, resolve payment or service questions, protect security and meet applicable obligations. Retention needs depend on the record and circumstances; there is no single deletion period stated for every record.
Email Geetha to request access to your information, correct contact details, withdraw a consent or ask for deletion and a retention review. Your identity may need to be checked before information is disclosed or changed. Where some records must be retained for a legitimate professional or legal reason, Geetha will explain the limitation. Withdrawing permission does not undo processing already carried out.
09. Younger clients and information about others
If support is being sought for someone under 18, a parent or guardian should contact Geetha first to discuss suitability, consent and privacy arrangements before a session is agreed. Do not submit a child’s detailed personal history through the public enquiry form. Share another person’s information only when you have an appropriate basis to do so.
10. Security, concerns and updates
The site uses HTTPS, restricted practice-record access and additional admin verification. These measures reduce risk but cannot remove every risk associated with online communication. Keep payment, feedback and meeting links private.
If you suspect an incorrect recipient, unauthorised disclosure or another privacy problem, email admin@healwithgeetha.com. Raise privacy concerns with Geetha using the same contact; this does not limit any complaint or remedy available under applicable law. Material changes to information use will be reflected in this policy, with additional notice or consent where required.