01. About the practice and these terms
HEAL (Heal with Geetha) is Geetha Elangovan’s independent practice in Kozhikode, Kerala, India. These terms explain the website’s enquiry and appointment arrangements. Please read them with the Privacy Policy before requesting a session or making payment.
Questions about a session or these terms can be sent to admin@healwithgeetha.com. Specific session arrangements are discussed with you before payment.
02. Scope of support
Services described on this website include personal counselling, grief and loss support, self-compassion and mindfulness, yoga, meditation, and clarity and purpose coaching. Suitability, scope and practical arrangements are discussed personally with Geetha.
Website articles and descriptions are general information, not an individual diagnosis, prescription or medical assessment. Support is collaborative and outcomes differ between people; a particular result is not guaranteed. Discuss any relevant health considerations before a yoga or meditation session, and seek appropriate medical advice when needed.
This website, enquiry form and email are not emergency services or continuously monitored crisis channels. If immediate help is needed, contact local emergency services or the nearest emergency department.
03. Enquiries and appointment confirmation
- Share accurate contact details and preferred times through the enquiry form.
- Geetha contacts you personally to discuss suitable support, session mode, time, duration and price.
- After the session and fee are agreed, payment instructions are sent to you.
- Geetha verifies receipt of payment. The system then arranges the appointment and sends a confirmation; an online appointment includes Google Meet and Calendar details.
A form submission, preferred time or payment screenshot alone is not an appointment confirmation. Wait for the appointment confirmation and check its details. If payment has been made but confirmation has not arrived, contact Geetha before paying again. Times are displayed in India Standard Time unless another time zone is expressly stated.
04. Fees and UPI payments
The session fee and duration are agreed directly with Geetha before payment. Check the amount and payee details in the payment instructions. Complete payment in your own UPI app and provide the requested transaction reference so receipt can be verified.
Payment is verified manually; sending a screenshot or reference does not automatically mark a session as paid. This website does not ask for a UPI PIN, OTP or banking password. Report a duplicate or incorrect payment promptly to admin@healwithgeetha.com.
05. Rescheduling, cancellation and refunds
If you need to change or cancel a session, contact Geetha as early as possible. Any applicable notice period, cancellation charge or refund conditions must be discussed and agreed in writing before you pay. If these have not been shared, ask Geetha before making payment.
For a cancellation, an unused session, a duplicate payment or a session Geetha cannot provide, contact admin@healwithgeetha.com with the appointment reference and relevant transaction details. Geetha will review the request with you and confirm the available rescheduling or refund arrangement and expected timing.
Changing an appointment status does not itself transfer a refund through your UPI app. Any agreed refund is handled separately. Nothing in these terms removes refund or other consumer rights that apply by law.
06. Taking part in a session
For online appointments, arrange a quiet, private place and a suitable internet connection. Keep your meeting link private, arrive at the agreed time and tell Geetha about accessibility or practical requirements in advance. If a connection fails, contact Geetha to agree how to continue or rearrange the session.
Speak with Geetha about privacy and any recording before the session. A recording should be made only with the informed agreement of those taking part. The website does not start meeting recordings. Treat the session and the people involved with respect.
For a client under 18, a parent or guardian should contact Geetha first so consent, suitability and confidentiality arrangements can be discussed before booking.
07. Confidentiality, communications and feedback
Information shared with the practice is handled as described in the Privacy Policy, including the applicable limits to confidentiality. Email and Calendar invitations are used for appointment administration; use contact details you can access privately.
You can choose whether to receive an optional feedback request. Private feedback and session information are not licensed for public advertising by submitting them. Separate permission is needed to publish an identifiable testimonial.
08. Respectful website use and content
You may read and use the website for your personal information and to enquire about support. The practice’s text, branding and photographs, or their respective owners’ material, should not be republished commercially without permission. You retain rights in information you submit.
Do not send abusive, fraudulent or unlawful material, submit false payment details, access someone else’s private links or attempt to bypass the protected practice desk. Access may be restricted to address misuse, without removing any existing service or consumer rights.
09. Service changes and responsibilities
Website and communications services can be interrupted by technical problems. If that affects an agreed appointment, contact Geetha to resolve the practical arrangements. Changes to general website wording do not retrospectively change an already agreed session price or cancellation arrangement.
Nothing here excludes rights, duties or liabilities that cannot lawfully be excluded. These terms are interpreted under applicable Indian law, without limiting any mandatory protections that apply to you.
10. Questions, concerns and updates
For a service concern, payment query or complaint, email admin@healwithgeetha.com with a brief description and appointment reference, if available. Please avoid including unnecessary health information in email. Asking the practice to resolve a concern does not prevent you from pursuing other remedies available under applicable law.
Updates to these terms will appear on this page. Important changes affecting an agreed arrangement will be discussed with you rather than treated as accepted merely because the website text changed.